The art of innovation project

Anything we do is a kind of project. Indeed, even a simple thing as shopping is a project because we do it to solve a problem and to make changes in some parameters. All projects have similar traits. Let’s examine engineering projects. Even though we have already discussed the aspects related to projects and tasks in our blog Project’s tasks management with PRIZ Innovation Platform, we decided to raise the question of the project and tasks again because it is not trivial at all, especially when we talk about innovation projects. Types of projects In general, one can think of…

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Happy New Customer! Ensure customer satisfaction!

Economy development and success depends on the right relationship between customer and supplier through customer satisfaction. Customer needs are typically defined as goods or services a customer requires to achieve certain goals, that a customer accepts and ready to pay for. Since the definition of customer needs is the key point to supplier success, this issue has become a subject of detailed investigations. We have already started the discussion of the customer needs in our previous blogs: What does a customer need? and Take a customer’s function away to satisfy the customer. Our main concept of customer needs is as…

Take a customer’s function away to satisfy the customer.

As we mentioned in our previous blog “What does a customer need?”: The best product or service is something that prevents a customer from his current activity. The most important questions are: What is your customer doing? Why is he doing this? To answer these questions and the analysis of the data will bring us to a clear definition of our customer needs. Since this investigation is problem-solving, creative thinking tools should be used. Let’s describe as an example of how Functional Modeling (one of the effective creative thinking tools) helps us to define customer needs. Below briefly listed the…

What does a customer need?

We already discussed customer needs aspects in our blogs: Happy New Customer! Ensure customer satisfaction! and Take a customer’s function away to satisfy the customer. The satisfaction of customer needs is a crucial driver of technology development. More than that, our civilization evolution depends on the satisfaction of a customer. Why is it crucial? Because the only product or service that customer accepts and is ready to pay for gets a privilege for existence. Hence, everything is in the hands of the customers and depends on the customers’ needs. If you want your business to be successful, make sure your…