Imagine yourself a situation when your son is approaching you seeking for a help with his assignment in physics class. As a great dad, you do your best and help him with the exercise. The next day he receives a high grade and everyone is happy. One week after he comes to you asking for help again, now with a different exercise, and obviously you help him again. This continues week after week, you learn physics and your son gains popularity with his teachers and jealous classmates. But, a question raises, is the high grade considered the desired result in the education process? While for some people it is, many will agree that the mark is less important than the knowledge. And in this little story, it is a completely different problem to be solved.
In this post, we are not trying to teach good parenting, but rather to emphasize the importance of defining the correct problem before jumping into any solution. In our world, in the world of problem-solving, we refer to it as defining the problem statement.
The phase of defining the problem statement is critical, since, as we showed in our life example, without investing the time into finding and defining the correct problem will result in a waste of time and, in many cases, loss of professional competence.
I am sure you can come up with many examples when people are trying to solve the wrong problem.
A problem is a situation, person, or thing that needs attention and needs to be dealt with or solved.
Plain and simple definition! A problem is someone or something that makes you change your plans, or makes take actions that you did not plan taking, a problem prevents you from doing that you planned to. Another attribute of a problem is that the problem can be solved, while the symptom of a failure cannot. Indeed, in the case of a punctured tire, you can prevent air loss, but you cannot return the tire to an initial condition. A broken leg cannot be fixed, you can solve the problem of the inability to walk and run, but you cannot fix the broken leg.
A single failure can generate a wide variety of problems.
Below is an example of a failure that results in several problems.
The problem is not what you see, hear or feel; the problem is what you should do as a result of what you see, hear or feel.
Let’s go through some additional examples:
Over and over again, failure is what you can observe, but cannot change. A failure generates problems which you can solve.
Use the table as above to define a problem statement. Write on the left-field everything that has happened, and you cannot change, describe the failure in much details. Think and write what should be done due to the failure, list the problems that bother you, and you have to solve.
To make things easier and be more organized, use a table similar to the example above, where:
Left column – defines a failure. Write everything that has happened and you cannot change. Describe the failure in details.
Right column – holds a list of problems for you to solve. Write down what should be done as a result of the failure. List the problems that bother you and you have to solve.
What happened? What do you observe?
Describe what should be done. List the problems that bother you: – Problem A – Problem B – etc…